1 Topic by carvanitakis

  • carvanitakis
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  • Registered: 2019-06-22
  • Posts: 2

Topic: Server Timeout

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 0.9.9
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu Server 18.04.2 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
When users with very poor internet connection try to send an email with attachement, they experience a Server timeout. Is there any way to fix that?

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by Neutro (edited by Neutro 2019-06-23 00:48:00)

  • Neutro
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  • Registered: 2014-03-17
  • Posts: 123

Re: Server Timeout

What's the size of the attachement ?

What is the type of file of the attachement?

What's the internet connection they are using? Mobile? xDSL?

What's the average upload speed?  https://www.speedtest.net

Is there any packet lost on this connection? (you can check that by doing a ping on the device for 5 min and see if any timeout occurs).

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,091

Re: Server Timeout

If user sends email (with attachment) with Roundcube webmail, you need to increase timeout for http connection.
For IMAP clients like Outlook/Thunderbird, i don't expect such issue since they should handle this well.