1 Topic by fr

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Topic: timeout clamd

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 0.9.9
- Deployed with iRedMail Easy or the downloadable installer? download
- Linux/BSD distribution name and version: openbsd 6.4
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): mariadb
- Web server (Apache or Nginx): nginx
- Manage mail accounts with iRedAdmin-Pro?no
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Goodmorning everyone.
I updated iredadmin to the latest version and upon restarting the machine I encountered a "timeout" to the clamd service.
I ran /etc/rc.d/clamd restart and I still have timeouts.
The dirs / var / log / clamav are empty.
idea? thank you in advance

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

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Re: timeout clamd

- How much memory does this server have? Possible to add more memory?
- How many concurrently processed emails is the server configured? Try to reduce it by following this tutorial: https://docs.iredmail.org/concurrent.processing.html

3 Reply by fr

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Re: timeout clamd

- How much memory does this server have? Possible to add more memory?  is a VM with 8gb of ram

- How many concurrently processed emails is the server configured?  3 (i think the default)

4 Reply by ZhangHuangbin

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Re: timeout clamd

Default value might be 8 on your server because you have 8 GB memory. (4 for 4 GB memory, etc)
You can try to reduce the concurrently processed mails.

5 Reply by fr

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Re: timeout clamd

I followed the guide first increasing to 8 (equal to the ram) and then downing to 2 the parameters but at the restart of the service I always timeout

6 Reply by ZhangHuangbin

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Re: timeout clamd

Please try the steps in this post also:
https://forum.iredmail.org/post70589.html#p70589

It increase the timeout for clamav service to start. This should fix the issue.

7 Reply by fr (edited by fr 2019-09-23 18:22:09)

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Re: timeout clamd

Hello
excuse the insistence but in openbsd I don't have systemd folder,  so I don't think that creating those folders will solve something. Is Correct?
I tried to change the timeout directly in /etc/clamd.conf but it still gives error.
very strange


ZhangHuangbin wrote:

Please try the steps in this post also:
https://forum.iredmail.org/post70589.html#p70589

It increase the timeout for clamav service to start. This should fix the issue.

8 Reply by ZhangHuangbin

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Re: timeout clamd

Sorry I forgot that you’re running OpenBSD. sad

You can try to run clamd with the —debug argument, see how it goes.

9 Reply by fr

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Re: timeout clamd

clamd --debug

Running on 32-bit system, and RLIMIT_DATA > 2GB, lowering to 2GB!
ERROR: LOCAL: Socket file /tmp/clamd.sock is in use by antoher process.

if the clamd service is stopped, the file /tmp/clamd.sock obviously does not exist.
if I start or restart the service gives me the timeout.

10 Reply by ZhangHuangbin

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Re: timeout clamd

That's weird. With 8 GB server memory, this is not expected.

Any related log on console or its log file?

11 Reply by fr (edited by fr 2019-09-25 23:15:45)

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Re: timeout clamd

There is no log file (it is disabled by default).
if I try to enable it from the file /etc/clamd.conf when I restart the service it gives me an error.


is it impossible, but could it be due to the update made by iredadmin to 0.9.8?


strange strange strange

12 Reply by ZhangHuangbin

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Re: timeout clamd

There's nothing to do with iRedAdmin. ClamAV is a standalone software, it doesn't rely on iRedAdmin.

I'm clueless right now, you don't even paste any console output, i have no idea what clamav logs.

13 Reply by fr

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Re: timeout clamd

ZhangHuangbin wrote:

There's nothing to do with iRedAdmin. ClamAV is a standalone software, it doesn't rely on iRedAdmin.

I imagined. it was just a silly hypothesis...  tongue



-I'm clueless right now, you don't even paste any console output, i have no idea what clamav logs.

unfortunately I have no log.
I hope to have some clamav backups somewhere ...
thanks

14 Reply by maslokm

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Re: timeout clamd

I had similar problem yesterday. Clamav failed to start. Maybe it's related to latest clamav update. I finally found sollution-  I needed to increase timeout in systemd for clamav service from 30s to 5min. I'm running CentOS 7.

15 Reply by ZhangHuangbin

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Re: timeout clamd

fr wrote:

unfortunately I have no log.
I hope to have some clamav backups somewhere ...

Try this:

- remove files under /var/lib/clamav/
- run "freshclam --debug" to update the virus signature database
- run "clamd --debug" again