1 Topic by zoran

  • zoran
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  • Registered: 2019-10-31
  • Posts: 3

Topic: SOGO Fails to Authenticate After 4.1 Update

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): v0.9.9
- Deployed with iRedMail Easy or the downloadable installer? Downloadable Installer
- Linux/BSD distribution name and version: Ubuntu Linux 18.04.3
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): nginx
- Manage mail accounts with iRedAdmin-Pro? no
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

This morning we inadvertently updated SOGO to the latest nightly build which updated it to version 4.1 from 4.0.xx

We now cannot successfully login to the SOGO interface. We can still login via the normal channels (imap, smtp, roundcube) but excahnge support and the SOGO web interface fail with incorrect password.

Any suggestions would be greatly welcome.

Z.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by zoran

  • zoran
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Re: SOGO Fails to Authenticate After 4.1 Update

I forgot to mention the SOGO log has the following line:
<0x0x559cdc5bca60[SOGoDAVAuthenticator]> tried wrong password for user 'zoran@sparecreative.com'!

3 Reply by zoran

  • zoran
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  • Registered: 2019-10-31
  • Posts: 3

Re: SOGO Fails to Authenticate After 4.1 Update

Just in case anybody else runs into this. The issue was that Sogo 4.1 nightly package replaced the original SOGO conf file with all settings commented out. No idea why they would set it this way.

We get the original from backups and restored it. Viola it now works beautifully.