1 Topic by harshilshah.oic

  • harshilshah.oic
  • Member
  • Offline
  • Registered: 2019-11-13
  • Posts: 35

Topic: Receiving but not updating on mail client

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release):
- Deployed with iRedMail Easy or the downloadable installer? yes
- Linux/BSD distribution name and version: ubuntu 18.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx):Nginx
- Manage mail accounts with iRedAdmin-Pro?
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

This is really strange thing happening since last few days. When somebody from outside(means gmail) mails then probably mails are received but no on can view the mails in any mail clients. Not even on the local roundcube mail.
But if I reboot the server I immediately people receive there old mails.

One can send mails during this time also.
What is happening exactly?!

I do have a cron job that reboots the server everyday at 3.30am.

What is the cure to this?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,090

Re: Receiving but not updating on mail client

- Looks like Amavisd or clamav service was not running, it causes mail stalled in queue. Please check postfix log file to verify it.
- How much memory does this server have?

3 Reply by harshilshah.oic

  • harshilshah.oic
  • Member
  • Offline
  • Registered: 2019-11-13
  • Posts: 35

Re: Receiving but not updating on mail client

Hello, Thanks for your reply. This server has 4gb of memory.

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,090

Re: Receiving but not updating on mail client

- Did you check Postfix log file to find related error log?
- Any log indicates that clamav doesn't have enough memory to allocate?

5 Reply by harshilshah.oic (edited by harshilshah.oic 2020-03-29 23:05:10)

  • harshilshah.oic
  • Member
  • Offline
  • Registered: 2019-11-13
  • Posts: 35

Re: Receiving but not updating on mail client

No I have seen no error or any other error like that. Sorry for replying so late

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,090

Re: Receiving but not updating on mail client

Without related log, it's hard to help based on your description.
I suggest check whether Amavisd and clamav services are running while issue happening.