1 Topic by gabriel79

  • gabriel79
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  • Registered: 2018-05-10
  • Posts: 12

Topic: Updating Inbox - Waiting for response...

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.2
- Deployed with downloadable installer?
- Linux/BSD distribution name and version: CentOS 7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hello,
For 1 month ago there are some devices with Outlook 2016 or 2019 that are not updating Inbox. The message is: Updating Inbox / Waiting for response... All the accounts are connected with Sogo / Exchange Active Sync; they are sending emails but not receiving.
In the beginning I delete the ost file and all was working after Outlook sync all the emails, but it appear again and again.

What to do to fix this?
Thanks,

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Updating Inbox - Waiting for response...

Any related log in SOGo or Nginx log file?

3 Reply by gabriel79 (edited by gabriel79 2020-05-27 19:14:06)

  • gabriel79
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  • Registered: 2018-05-10
  • Posts: 12

Re: Updating Inbox - Waiting for response...

Hello,
The log is in the attach.
I didn't reply for a long time because all was ok, but today was happened to an Office 2016.

Thanks,

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sogolog.txt 16.33 kb, 3 downloads since 2020-05-27 

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