1 Topic by vns

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Topic: Encoding problem with Sent Mails and Recieved Mails lists

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.4
- Deployed with iRedMail Easy or the downloadable installer? with installer
- Linux/BSD distribution name and version: Debian GNU/Linux 11 (bullseye)
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): PGSQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? YEP
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
It seems like wrong encoding of message headers represented in Sent Mail as weel as in Recieved Mail lists. I have tried to change $hdr_encoding and $bdy_encoding default parameters to = 'utf8' in /etc/amavis/conf.d/30-template_localization, but it brought me no results. Please give me a tip where to dig?
Thank you in advance,

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2 Reply by vns

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Re: Encoding problem with Sent Mails and Recieved Mails lists

Superior support :-) No reaction since August ! Keep it up!

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Encoding problem with Sent Mails and Recieved Mails lists

Seems a PostgreSQL database encoding issue.
Did you have this issue with just few emails, or all of them? Even with English subject?

4 Reply by vns (edited by vns 2023-12-23 00:05:45)

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Re: Encoding problem with Sent Mails and Recieved Mails lists

The issue occures in the emails having a non-English subject.

5 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Encoding problem with Sent Mails and Recieved Mails lists

- Are the characters displayed correctly if you change the text encoding of web browser to match the real characters?
- Could you send me a sample email for testing?

6 Reply by vns

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Re: Encoding problem with Sent Mails and Recieved Mails lists

Seems that the text encoding of my web browser is not a reason - any of the possible encoding options brings no results, just new set of non-readable symbols occures. At the same time, on the page with a list of mail domain users, the column "Display Name" correctly displays user names in Cyrillic.
Please, provide me with your email address to send a sample email for testing.

7 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Encoding problem with Sent Mails and Recieved Mails lists

Please send a sample email to support _at_ iredmail.org.