1 Topic by piyush.hari

  • piyush.hari
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Topic: SOGO ActiveSync hangs

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.7.1
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu 22
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):  MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
The follows log entry in the sogo.log repeats indefinitely for a particular user's iPhone.

Nov 05 12:47:45 sogod [1472]: <0x0x56411c12ab80[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Nov 05 12:47:45 sogod [1472]: X.X.com "POST /SOGo/Microsoft-Server-ActiveSync?User=X@X.com&DeviceId=R5VPMKUKRH0MB50M5IM06FL3F8&DeviceType=iPhone&Cmd=Sync HTTP/1.0" 200 98/120 0.092 - - 0 - 17

Previously, when this happened, I had the user re-provision their account in his iPhone. I would like to avoid doing this. What is the root cause for this and how can I fix this?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: SOGO ActiveSync hangs

Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.

3 Reply by piyush.hari

  • piyush.hari
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Re: SOGO ActiveSync hangs

ZhangHuangbin wrote:

Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.

by that I meant that this message is appearing every 1s for that user for the last 48 hrs and continuing to do so stressing server resources.

4 Reply by jackb

  • jackb
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  • From: Ireland
  • Registered: 2019-05-06
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Re: SOGO ActiveSync hangs

piyush.hari wrote:
ZhangHuangbin wrote:

Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.

by that I meant that this message is appearing every 1s for that user for the last 48 hrs and continuing to do so stressing server resources.

What you are seeing here is normal, It's the device using EAS ActiveSync it will continue to sync. ActiveSync is resource hungry, if you are not happy with this then you are better to use SMTP / IMAP method, SMTP 587 & IMAP 993.