1 Topic by sachin_042201900028

  • sachin_042201900028
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Topic: Cant' access Ired user web interface

[11-Jun-2025 09:32:34 +0000]: <415oq269> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: NO) in /opt/www/roundcubemail-1.6.5/program/lib/Roundcube/rcube_db.php on line 201 (GET /mail/)

We are facing an issue with our existing iRedMail server, which has been running fine for a long time. Recently, we are unable to access the user webmail interface (Roundcube), though the admin portal remains accessible.

The user webmail interface shows an "Internal Server Error" when accessed.

We would like to know if this error is the main cause of the Internal Server Error. Also, we would like to understand what other possible causes there might be, and what troubleshooting steps we can follow to resolve this issue.

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Cant' access Ired user web interface

Please fix the incorrect SQL username or password in /opt/ww/roundcubemail/config/config.inc.php.

3 Reply by sachin_042201900028

  • sachin_042201900028
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Re: Cant' access Ired user web interface

Hi ZhangHuangbin,
Greetings and thank you for your reply.

We are able to log in to MySQL using the password specified in the config.inc.php file, so could it be the issue with the password or something else

However, the error log shows using password: NO

[11-Jun-2025 16:04:09 +0000]: <dm1i4a72> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: NO) in /opt/www/roundcubemail-1.6.5/program/lib/Roundcube/rcube_db.php on line 201 (GET /mail/)

Does this suggest that Roundcube is attempting to connect to the database without using a password?

could you please suggest us proper troubleshooting steps for this
we can login to the iredadmin gui, other mail client are working fine, we just cant login to the user web interface