1 Topic by brettwjohnson

  • brettwjohnson
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  • Registered: 2025-09-26
  • Posts: 2

Topic: Error: Account does not exist

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.7.4
- Deployed with iRedMail Easy or the downloadable installer? Downloadable Installer
- Linux/BSD distribution name and version: Ubuntu 22.04.5 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):  LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I have seven users on my domain.  Accessing settings for six of them works as expected; for one user, attempting to access settings via the GUI results in an "Account does not exist" error.  However, this user is still able to login to webmail and use all other LDAP dependent logins without issue. 

Additionally, attempting to new user with the same name results in " Error: Account already exists, please choose another one." - so some parts of iRedMail know the account exists.

I'm at a loss on how to start troubleshooting this one.  Any help is greatly appreciated.

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by brettwjohnson

  • brettwjohnson
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  • Registered: 2025-09-26
  • Posts: 2

Re: Error: Account does not exist

I managed to figure out the issue - the LDAP editing program I was using changed the the RDN to "uid" rather than "mail" - which iRedAdmin requires to make edits.

used phpLDAPAdmin to rename the records and I have access again!