1 Topic by dtruesdale

  • dtruesdale
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Topic: Error when trying to edit users...

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release):     1.8.5
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu 24.04.4 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): PGSQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Error: ConnectionError(MaxRetryError("HTTPConnectionPool(host='127.0.0.1', port=7790): Max retries exceeded with url: /api/subscriber/eddiegarner@progressiveelectricalservices.com/subscribed?query_all_lists=no&email_only=yes (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7ae08f37ad20>: Failed to establish a new connection: [Errno 111] Connection refused'))"))

I have tried restarting mlmmjadmin.service, when status is checked it is failed to start.

What am I missing?

----

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2 Reply by dtruesdale

  • dtruesdale
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Re: Error when trying to edit users...

with further checking in logs I found this:

ERROR: directory doesn't exist or incorrect permission (check parent directories also): /var/vmail/mlmmj.

it is set to vmail:vmail

this is the service:

mlmmjadmin.service - RESTful API server used to manage mlmmj mailing list manager
     Loaded: loaded (/usr/lib/systemd/system/mlmmjadmin.service; enabled; preset: enabled)
     Active: failed (Result: exit-code) since Mon 2026-08-31 13:25:28 CDT; 1s ago
   Duration: 100ms
    Process: 52786 ExecStartPre=/bin/mkdir -p /var/run/mlmmjadmin (code=exited, status=0/SUCCESS)
    Process: 52787 ExecStartPre=/bin/chown mlmmj:mlmmj /var/run/mlmmjadmin (code=exited, status=0/SUCCESS)
    Process: 52788 ExecStartPre=/bin/chmod 0755 /var/run/mlmmjadmin (code=exited, status=0/SUCCESS)
    Process: 52789 ExecStart=/usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid (code=exited, status=255/EXCEPTION)
    Process: 52795 ExecStopPost=/bin/rm -rf /var/run/mlmmjadmin (code=exited, status=0/SUCCESS)
   Main PID: 52789 (code=exited, status=255/EXCEPTION)
        CPU: 109ms

3 Reply by dtruesdale

  • dtruesdale
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Re: Error when trying to edit users...

Resolved, it was a permissions issue and folder owner as the Error says.