1 Topic by berthageorge

  • berthageorge
  • Member
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  • Registered: 2018-09-18
  • Posts: 9

Topic: Email goes to junk folder

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): v2.8.0
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

We are having a problem with few email accounts whenever they send email to person using outlook the email goes to junk folder.
I have tried to whitelist the email but still the same problem
He is using MacBook.

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Email goes to junk folder

- Please check the mail headers on receiver side, we need the mail headers for troubleshooting.
- Is it possible that Outlook has its own spam detection enabled on receiver side?