1 Topic by wh.leong

  • wh.leong
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  • Registered: 2019-10-31
  • Posts: 36

Topic: User keep receiving the recall message

Hi Huangbin.

We encountered an issue where one of our users keep receiving the recall message daily even though the recall was done months ago. We have reconfigure the email account, both the recaller and recallee, but it is still the same that the recallee is still receiving the recall message from recaller.
May I know what can be the cause and check what else can still be done to resolve this issue?
Thanks.

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by wh.leong

  • wh.leong
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  • Posts: 36

Re: User keep receiving the recall message

Hi Huangbin.

May I check is there any updates on this?
Thanks.

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,127

Re: User keep receiving the recall message

What's the full content of recall message? We need to figure out which application produced the recall message.

4 Reply by wh.leong

  • wh.leong
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  • Registered: 2019-10-31
  • Posts: 36

Re: User keep receiving the recall message

ZhangHuangbin wrote:

What's the full content of recall message? We need to figure out which application produced the recall message.

Hi Huangbin.

Apologise for the delay as was struck with another project.
The message show "......would like to recallthe message, ......".
Please advise.
Thanks.