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Topic: Issue with 2FA activated by mistake

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.2.1 MARIADB edition.
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: CentOS Linux release 8.2.2004 (Core)
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? iRedAdmin-Pro    4.3 (MySQL)
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hello,

One of our users enabled by mistake the two-factor authentication using Google Authenticator from the webmail ( doesnt showed the QR, must be for the issue with mailcow https://github.com/mailcow/mailcow-dockerized/issues ) , saved that configuration and logout the mailbox. Now the milbox is unable to reenter. Do you know how we can enable the access to the mailbox without eliminate the mailbox?

Thanks

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Re: Issue with 2FA activated by mistake

Are you using MailCow or iRedMail? i'm confused.

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Does my reply help a little? How about buying me a cup of coffee ($5) as an encouragement?

buy me a cup of coffee

3 (edited by alexandercolhost 2020-08-04 00:56:03)

Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

Hello, we are using iredmail and the users it looks that by mistake activated the 2fa option from the webmail ( see attached image )

Please help us with that issue

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4

Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

In the next link there are some details of that issue ( sogo/UI/WebServerResources/package.json ):
https://github.com/mailcow/mailcow-dock … issues/740

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Re: Issue with 2FA activated by mistake

alexandercolhost wrote:
ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

In the next link there are some details of that issue ( sogo/UI/WebServerResources/package.json ):
https://github.com/mailcow/mailcow-dock … issues/740

That issue will be solved in the version 4.4 of the iredmail Pro? The admin menu will have the option to disable the 2fa in the user that activated that option by error?

6

Re: Issue with 2FA activated by mistake

You can disable the 2FA with command "sogo-tool". Or, update user profile by SQL command line directly (NOT RECOMMENDED).

----

Does my reply help a little? How about buying me a cup of coffee ($5) as an encouragement?

buy me a cup of coffee

7

Re: Issue with 2FA activated by mistake

BTW, this is a SOGo issue, we have no plan to manage this setting in iRedAdmin-Pro recently. Sorry.

----

Does my reply help a little? How about buying me a cup of coffee ($5) as an encouragement?

buy me a cup of coffee

8

Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

BTW, this is a SOGo issue, we have no plan to manage this setting in iRedAdmin-Pro recently. Sorry.

Thanks for your info. Do you have any link with info about the sogo-tool ?