1 Topic by alexandercolhost

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Topic: Issue with 2FA activated by mistake

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.2.1 MARIADB edition.
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: CentOS Linux release 8.2.2004 (Core)
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? iRedAdmin-Pro    4.3 (MySQL)
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hello,

One of our users enabled by mistake the two-factor authentication using Google Authenticator from the webmail ( doesnt showed the QR, must be for the issue with mailcow https://github.com/mailcow/mailcow-dockerized/issues ) , saved that configuration and logout the mailbox. Now the milbox is unable to reenter. Do you know how we can enable the access to the mailbox without eliminate the mailbox?

Thanks

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: Issue with 2FA activated by mistake

Are you using MailCow or iRedMail? i'm confused.

3 Reply by alexandercolhost (edited by alexandercolhost 2020-08-04 00:56:03)

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Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

Hello, we are using iredmail and the users it looks that by mistake activated the 2fa option from the webmail ( see attached image )

Please help us with that issue

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4 Reply by alexandercolhost

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Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

In the next link there are some details of that issue ( sogo/UI/WebServerResources/package.json ):
https://github.com/mailcow/mailcow-dock … issues/740

5 Reply by alexandercolhost

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Re: Issue with 2FA activated by mistake

alexandercolhost wrote:
ZhangHuangbin wrote:

Are you using MailCow or iRedMail? i'm confused.

In the next link there are some details of that issue ( sogo/UI/WebServerResources/package.json ):
https://github.com/mailcow/mailcow-dock … issues/740

That issue will be solved in the version 4.4 of the iredmail Pro? The admin menu will have the option to disable the 2fa in the user that activated that option by error?

6 Reply by ZhangHuangbin

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Re: Issue with 2FA activated by mistake

You can disable the 2FA with command "sogo-tool". Or, update user profile by SQL command line directly (NOT RECOMMENDED).

7 Reply by ZhangHuangbin

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Re: Issue with 2FA activated by mistake

BTW, this is a SOGo issue, we have no plan to manage this setting in iRedAdmin-Pro recently. Sorry.

8 Reply by alexandercolhost

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Re: Issue with 2FA activated by mistake

ZhangHuangbin wrote:

BTW, this is a SOGo issue, we have no plan to manage this setting in iRedAdmin-Pro recently. Sorry.

Thanks for your info. Do you have any link with info about the sogo-tool ?

9 Reply by alexandercolhost (edited by alexandercolhost 2020-08-11 06:20:26)

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Re: Issue with 2FA activated by mistake

Hello,

What is the command to remove the 2fa via the sogo-tool ?

We found that coommand, but is only to one user: /usr/sbin/sogo-tool user-preferences set defaults UserWithProblem SOGoGoogleAuthenticatorEnabled {"SOGoGoogleAuthenticatorEnabled":0}'

But is not there any command to remove in all the user that option in the webmail?

Thanks

10 Reply by brett

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Re: Issue with 2FA activated by mistake

Alexander - same issue here. Were you able to figure this out?

alexandercolhost wrote:

Hello,

What is the command to remove the 2fa via the sogo-tool ?

We found that coommand, but is only to one user: /usr/sbin/sogo-tool user-preferences set defaults UserWithProblem SOGoGoogleAuthenticatorEnabled {"SOGoGoogleAuthenticatorEnabled":0}'

But is not there any command to remove in all the user that option in the webmail?

Thanks